Best Travel Agencies
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Bon Voyage! Top 20 Travel Agencies in Singapore

Exploring the world doesn’t have to be stressful. You can let tour agencies manage all the planning and booking for you! 

I love travelling, and I try to get out there as much as I can with the help of my trusted travel agencies in the city. If you’re just like me, I’ve got the perfect list for you to check out!

Here’s my list of the best tour companies that I believe delivered in terms of value for money, destination variety, package inclusions, and customer service!

How We Picked

We assessed the best tour agencies in Singapore based on the following criteria:

Value For Money: When narrowing down tour agencies, I made sure to consider how reasonable they charge clients for tour packages around the world. 
Destination Variety: The best travel agencies have plenty of experience in creating itineraries for multiple destinations around the world. The more diversity, the better options clients enjoy. 
Travel Packages: I prioritised travel agencies that offer all-inclusive tour packages. These packages may include visa processing, airfare, accommodations, and tour guides. 
Customer Service: I gathered listings that have great customer service, especially when managing bookings and dealing with travel requirements for their clients. 

        Our Overall Picks

        Here are our overall picks to help you narrow down your search for the best travel agencies in Singapore:

        Japanese Restaurant Type Our Pick
        BEST FOR EUROPE TOURS EU Holidays
        BEST FOR ASIA TOURSSuper Travels
        BEST FOR SINGAPORE TOURSMonster Day Tours
        BEST FOR FAMILIESDynasty Travel
        BEST FOR SOLO/COUPLES Let’s Go Tour Singapore
        BEST FOR BUSINESS TRIPSPinnacle Travel Services
        BEST FOR HOLIDAYSIntriq Journey
        OUR OVERALL PICKChan Brothers

        1. Chan Brothers

        Chan Brothers
        TitleInfo
        ADDRESS150 South Bridge Road Fook Hai Building 01-12 & #07-01, Singapore 058727
        WEBSITEhttps://www.chanbrothers.com/
        CONTACT DETAILS+6564388880
        OPERATING HOURSMonday to Friday, 11:00 am to 7:00 pm

        Saturday and Sunday, 11:00 am to 6:00 pm

        DESTINATIONSAfrica, Asia, Europe, North America, Oceania, South America

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        When I travel with family, I always consider how the child-friendly tour agency’s packages are. Chan Brothers goes to the top of my mind when I think about bringing my family across the globe, and here’s why:

        First, Chan Brothers’ tour packages are usually over a week long, especially for tours in Europe, North America, and Oceania. 

        There are dozens of destinations to choose from, and most of them include tourist spots that aren’t very known. 

        As a travel enthusiast, I always appreciate itineraries that lead me to roads less travelled—and I trust Chan Brothers to do exactly that. 

        My parents booked a tour around Asia for their anniversary, and based on their feedback, I can vouch that Chan Brothers offered good value for money. 

        For an average cost of $2,000 per person, a two-week trip across destinations like Japan or Vietnam (with food and guided tours included!) is a good deal. 

        Plus, Chan Brothers offers regular promotions and sale periods that cuts your overall travel expenses by almost half! 

        Just make sure to get in touch with a representative as soon as a promo starts. I remember having to contact the travel agency multiple times to get a response, though. 

        If there are a few drawbacks I gathered from my experience with Chan Brothers, it’s that their customer service could definitely improve. 

        My parents were given very short notice before payment deadlines, which, in my opinion, was a huge hassle for a relatively elderly couple. 

        Chan Brothers could do more in terms of assistance and prompt replies, especially when it comes to travel insurance policies, payment deadlines, and other concerns regarding flights. 

        Despite that, I’d give the tour company a thumbs up for their wide range of tour packages, destinations, and reasonable rates. 

        Pros

        • Customised holiday packages
        • Best for family tours

        Cons

        • Slow response rate
        • Short notice period for payments

        Customer Reviews

        Gentle and sociable tour guide

        “I would like to thank my tour leader, Daryl, for his companion during our 9D Sydney tour. He was very gentle and sociable, with a sense of humour too. I will definitely come back to Chan Brothers Travel for my next trip”—Lucas Ng, Google Reviews

        Helpful and didn’t rush through details

        “Had been planning for holidays since last year, due to covid restrictions that’s why I’m back at Chan Brothers.  I’m kind of lucky to be attended by Roy Leong.  He’s been kind of helpful & patience & didn’t rush thru details. ”—Suzie Teo, Google Reviews

        2. WTS Travel 

        WTS Travel
        TitleInfo
        ADDRESS1 Tampines Walk, #B1-38 Our Tampines Hub, Singapore 528523
        WEBSITEhttps://wtstravel.com.sg/
        CONTACT DETAILS+6564946886
        OPERATING HOURSMonday to Sunday, 11:00 am to 9:00 pm
        DESTINATIONSSoutheast Asia, East Asia, Australia
        CERTIFICATIONNational Association of Travel Agents Singapore, Express and Excursion Bus Association

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Local tours from WTS Travel shouldn’t be slept on, especially if you’re looking for things to do in the city that you’ve never heard of before. 

        Sure, Singapore is known for many things like food and shopping, but exploring cultural and heritage sites become extra interesting and worthwhile when you’re accompanied by expert tour guides! 

        That’s why whenever my friends from abroad come to visit, I usually refer them to WTS Travel for jam-packed itineraries or transportation guides on the island. 

        The tour company can arrange for pick-ups and transfers across multiple landmarks in the city, which is a great advantage for people visiting Singapore for the first time. 

        WTS Travel is also quite known for its cycling rentals and routes. Simply rent a bicycle from the agency, and they will arrange a map for you to use as you explore chosen landmarks nearby. 

        You can also book bus tours if you prefer joining bigger groups around Singapore and Malaysia. However, there have been multiple complaints from past clients about late pick-ups, which significantly lessens the allotted tour time. 

        There are also a couple of partner cruise lines, such as Resorts World Cruises and Royal Caribbean Cruise, that you can directly book with the agency. 

        The cruises, however, are only limited to Southeast Asian destinations. Even the flight packages are limited to certain cities in Europe and Australia. 

        Pros

        • Lots of local tours
        • Specialises in cruises

        Cons

        • Limited tours to Europe and the Americas
        • Complaints about late pickup 

        Customer Reviews

        Breezy booking process

        “My 3rd cruise trip booking with WTS. 5 stars customer service from Sally who always provide prompt info and updates. Such a breeze to book with her. Highly recommended.”—Susan See, Google Reviews

        Efficient and polite travel agents

        “I queued for almost half an hour, but it only took me less than 10 minutes to complete my Genting booking, the staff was very efficient, polite and calm even there are still so many people behind me. ”—Jimmy Wong, Google Reviews

        3. Intriq Journey 

        Intriq Journey
        TitleInfo
        ADDRESS390 Havelock Rd, #04-06 King's Centre, Singapore 169662
        WEBSITEhttps://www.intriqjourney.com/
        CONTACT DETAILS +6562191359 
        OPERATING HOURSMonday to Friday, 9:00 am to 6:00 pm
        DESTINATIONSEurope, South America, North America, Oceania, Asia

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Take your vacation up a notch with Intriq Journey, a luxury tour company that arranges adventures to some of the world’s most unique destinations. 

        One of my favourite features of Intriq Journey is their customisable holiday packages. You can speak to an agent about your dream holiday, and they’ll arrange a full-blown itinerary, specially made just for you! 

        Plus, when I say Intriq Journey is a luxury tour company, I mean it’s truly luxury. I had the pleasure of booking a trip with them recently and even though I paid a high price for it, I can say it was really worth it. 

        The travel agency is partnered with several multinational luxury hotel brands like Shangri-La, Four Seasons, Mandarin Oriental, and Hyatt. 

        My accommodations were all in luxury hotels, and I got a full list of fine-dining restaurants to try out during my trip. Safe to say, the service, sights, and overall travel experience felt and looked five-star. 

        It’s really pricey though, but I can vouch that Intriq Journey is worth every penny for a well-deserved holiday. 

        When I spoke to a representative about my trip, I was politely instructed to prepare travel documents to submit to the agency for filing and booking. After sending them what they needed, they took everything from there. 

        So, customer service is definitely a two-thumbs up! Plus, I was escorted and chauffeured to the airport terminal with more than enough time to relax before boarding. 

        My only other drawback? Tour packages sell out fast! 

        If you’re able to book your next destination holiday using a promotion, consider yourself lucky. 

        Lots of people book their dream holidays with Intriq Journey, so if you’ve been planning to hop on a flight or cruise, it’s best to speak with Intriq as soon as possible!

        Pros

        • Comprehensive tour itineraries
        • Customised holiday packages

        Cons

        • Tours sell out fast
        • Relatively pricey packages

        Customer Reviews

        Keen attention to detail

        “We can’t stop thinking of our Kenyan safari adventure at the Masai Mara National Park last week, thanks to Adam who helped coordinate everything from airport transfer, domestic flights to surprising us with wine and room upgrade during part of our stay at and beyond Kichwa Tembo. The views and entire experience were amazing! My special request was also executed, super appreciative of the attention to detail and customisation.”—Yingying Li, Google Reviews

        Itinerary made just for you

        “We just returned home from a fantastic two-week adventure in South Africa and Victoria Falls. Jess made trip planning easy and tailored our itinerary according to our preferences. She is the ultimate professional we felt confident and relaxed traveling under her guidance. Fortunate for us, the easing of Covid restrictions took effect just weeks before our departure allowing simpler border crossings.”—Kathleen McFadden, Google Reviews

        4. Fayyaz Travels

        Fayyaz Travels
        TitleInfo
        ADDRESS435 Orchard Rd, #11-00 Wisma Atria, Singapore 238877
        WEBSITEhttp://www.fayyaztravels.com/
        CONTACT DETAILS+6562352900
        OPERATING HOURSOpen 24/7
        DESTINATIONSEurope, South America, North America, Oceania, Asia

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Whether it’s a business trip to Europe or a short holiday in the Maldives, Fayyaz Travels can secure the necessary travel documents, deliver a complete itinerary, and coordinate with tour guides in your chosen destination in a breeze. 

        It’s partly the reason why I recommend Fayyaz Travels to my friends who frequently travel around for business. 

        The travel agency’s end-to-end services are super reliable, especially for those who need constant transport from one place to another. 

        Another reason why I trust Fayyaz Travels is that the agency has a 24/7 emergency hotline that’s available regardless of your location in the world. 

        You can simply contact your designated agent about any concerns, and the agency will manage them for you. 

        Fayyaz Travels also has a mobile app that you can download for more customer support. In short, Fayyaz Travels takes customer service very seriously—and I’m all for it! 

        The agency also offers bespoke travel itineraries if you have trouble figuring out where to go for your next holiday. Simply tell them what you’re looking for, and they can arrange a full-blown plan for you. 

        The service is quite pricey, though. Considering the flights and cruises they partner with (which are all luxury lines), you’ll expect to spend a small fortune. 

        Of course, you can always tell the agency to adjust the itinerary based on your budget, but compared to other travel agencies I know, Fayyaz Travels charges a bit more. 

        Another important thing to note is that Fayyaz Travels arranges limited group tours. I personally enjoy group tours due to the lower travel costs, and if you’re like me, then Fayyaz Travels may not be the best travel agency for such arrangements. 

        Pros

        • Excellent customer service
        • End-to-end travel services

        Cons

        • Relatively pricey packages
        • Limited group tours

        Customer Reviews

        Responsive travel agents

        “Went on a company trip organised by Fayyaz Travels (Maria). Maria is very responsive to our requests. It was our first time engaging their service and we were a bit concerned that they did not have any physical office.

        We were able to customise our itinerary to our liking, and in Dubai, everything went so smoothly. We had a wonderful trip!

        Thank you!”—Yili Hwang, Google Reviews

        Detail-oriented service

        “Exceptional, attentive and detailed oriented service. For multi-city/country travels, Fayyaz Travels can handle the complexity and the nuances of your travel needs like no other. They go way beyond what online travel platforms can do. Travel Agent Maria is very responsive, and I can’t thank them enough for the quality of their work. We can’t organize a trip without them anymore!”—Welby Altidor, Google Reviews

        5. Sea Wheel Travel 

        Sea Wheel Travel
        TitleInfo
        ADDRESS101 Upper Cross Street #03-61 People's Park Centre, Singapore 058357
        WEBSITEhttps://web.facebook.com/SeaWheelTravel/?_rdc=1&_rdr
        CONTACT DETAILS +6565385557 
        OPERATING HOURSMonday to Sunday, 10:00 am to 7:00 pm
        DESTINATIONSSingapore and Malaysia

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        I highly recommend booking the services of Sea Wheel if you’ve got friends visiting from abroad. 

        The travel agency specialises in coach tours within Singapore, so it’s a great place to start if you want to show your friends the best of the island! 

        I say that because Sea Wheel usually offers better deals with admission tickets to tourist spots like Sentosa Island, Gardens by The Bay, and more. 

        Sometimes, though, prices at the main site ticket booth may change without further notice. 

        Sea Wheel Travel
        (From Sea Wheel Travel)

        Sea Wheel’s rates don’t always match any ongoing promotions or ticket sales offered by an attraction’s management. 

        Thus, ticket rates offered by Sea Wheel may not always be cheaper than those offered at the site ticket booths. 

        There’s also no refund policy in case attractions close down due to maintenance or bad weather. 

        This is part of the tour company’s terms and conditions, so if you’re okay with that, then I suggest you make the most out of the promotions available despite the risk. 

        Since Sea Wheel mainly focuses on inbound travel, you won’t find tour packages to Europe or North America. There are, however, tour itineraries for Malaysia! 

        Pros

        • All-inclusive travel packages
        • Specialises in coach tours 

        Cons

        • Inbound travels and Malaysia tours only
        • Some admission rates to attractions are pricey

        Customer Reviews

        Countless discounts

        “Recommended for availing your travel ticketing purchases. They buy tickets of various things-to-do in bulk and thus give you pretty decent discounts as compared to the list price at the counter.”—Pannkaj Gupta, Google Reviews

        Good value for money

        “Recommend this place if you are a tourist in Singapore or your family/friends are visiting Singapore and you need tickets for all the main attractions. They give price at lesser price than the usual ticket cost and they are authentic. I have personally bought tickets from them couple of times. Located in China town. Only cash accepted here so do take cash along if you are planning to buy tickets.”—Swati Sinha, Google Reviews

        6. New Shan Travel 

        New Shan Travel
        TitleInfo
        ADDRESS133 New Bridge Rd, #22-03 Chinatown Point, Singapore 059413
        WEBSITEhttp://www.newshan.com/
        CONTACT DETAILS+6564811181
        OPERATING HOURSMonday to Friday, 10:00 am to 7:00 pm

        Saturday, 9:00 am to 5:00 pm

        DESTINATIONSSoutheast Asia, Oceania, Europe, North America, South America

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        New Shan Travels is known for their responsive agents, which I think is a highlight when it comes to choosing a great travel agency. 

        I’ve worked with them in the past for a holiday trip, and I appreciated their constant updates on everything related to the trip I paid for. 

        It did get annoying at one point, however, because they kept calling and messaging outside of business hours. I would’ve liked it better if they stuck to sending an email about a small update about a flight instead. 

        Anyway, one reason I love New Shan is its strong network of experienced tour guides. Some of the most popular destinations include South Korea, Australia, and the US. 

        No matter what country you choose to visit, New Shan Travels will send over a knowledgeable tour guide to help you explore the country in the best way possible. 

        It also helps that the itineraries they plan are pretty comprehensive. I was able to visit so many tourist spots and still get time to relax and shop after a full day of travelling! 

        The accommodations that were included on my trip were comfortable and conveniently located within the city centre. 

        My tour guide was also very patient and friendly. I learned so much from him each day I spent visiting tourist spots!

        While our tour guide was very helpful in showing me around, I had to book a separate transport service to and from the airport. 

        I wish that for the price I paid for the tour, my transport service fee was included in the package. This may be a point of improvement for New Shan Travels, just in case a future client needs any assistance in getting to and from their hotels safely. 

        Pros

        • Responsive team 
        • Excellent network of experienced tour guides

        Cons

        • Late updates
        • No airport transfer services

        Customer Reviews

        Approachable tour guides

        “My recent Taiwan trip was just amazing, great stay and sumptuous food, with friendly & approachable tour guides Jacky Pung and a local who gave really detailed info and history on the sights during bus rides & destinations. Nice and comfortable travel experience. Thank you!”—Tracy Yong, Google Reviews

        Always up-to-date

        “Excellent service! A shout-out to Wan Jiun for being so patient, understanding and prompt in answering all my questions for the past 3 years due to the lockdown and postponement of the concert. Wan Jiun kept me up-to-date about every postponement and reassured me whenever I have doubt or concern about the delay. Thank you once again for the professional and personalised service.”—Cindy Loke, Google Reviews

        7. Azza Travel and Tours

        Azza Travel and Tours
        TitleInfo
        ADDRESS3 Coleman St, #04-22 Peninsula Shopping Centre, Singapore 179804
        WEBSITEhttps://www.azzatravel.com/
        CONTACT DETAILS+6562927110
        OPERATING HOURSMonday to Friday, 10:00 am to 6:00 pm

        Saturday, 10:00 am to 3:00 pm

        DESTINATIONSSoutheast Asia, Oceania, Europe, Middle East
        CERTIFICATIONNational Association of Travel Agents Singapore, Association of Muslim Travel Agents (Singapore)

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Many of my Muslim friends regularly go on pilgrimages to the Middle East and Europe, and a travel agency they trust is Azza Travel and Tours. 

        The agency is accredited by the Association of Muslim Travel Agents, which is a huge plus for Muslim clients seeking halal trips. 

        According to my friends, Azza Travel and Tours is also pretty well-versed in arranging travel documents for Free Independent Travellers (FIT). 

        The agents are prompt, friendly, and very knowledgeable about the different religious sites to visit during a pilgrimage. The itinerary my friends received was very comprehensive and included lots of free time!

        Azza Travel and Tours
        (From AZZA TRAVEL & TOURS PTE LTD)

        While these types of clients generally book their own accommodations, many still turn to Azza for their solo or small group tour promotions to cut travel costs. 

        That’s why when I searched the agency’s website for their tour packages, I noticed that they are often budget-friendly and made for solo travellers and couples. 

        Group tours are usually tailor-made based on budget and destination, but you can also book private tours too. 

        However, take note that Azza Travel and Tours mainly arranges Muslim pilgrimages to the Middle East and Europe, so if you’re thinking about booking a holiday destination, you may get better deals from other travel agencies.

        Pros

        • Accredited by the Association of Muslim Travel Agents
        • Suitable for Free Independent Travellers (FIT) 

        Cons

        • Caters mainly to trips going to the Middle East and Europe
        • Focuses on Muslim pilgrimages

        Customer Reviews

        Complete Muslim-friendly experience

        “Great agent who cares about Halal food and Muslim needs and have experience for as well for European tours. We love to work with them closely!”—Ajdin Krisc, Google Reviews

        Smooth and pleasant pilgrimage experience

        “I was impressed with the agency and would rate them the best agency that I’ve used so far. Thanks to their experience and friendly team, our Umrah journey was very smooth and pleasent from the day we sign up until the end. Special thanks to Ustaz Guz and Ustazah Aini for being a great Muttawir and they are always able to answer all doubts and took care all our needs professionally. They were very caring and always looked out for each and everyone of us. May Allah blessed each and everyone of you at Azza Travel and continue to prosper!!”—Hayatee Hamzah, Google Reviews

        8. Monster Day Tours

        Monster Day Tours
        TitleInfo
        ADDRESS71 Ayer Rajah Crescent, #04-01, Singapore 139951
        WEBSITEhttp://www.monsterdaytours.com/
        CONTACT DETAILS+6587497346
        OPERATING HOURSOpen 24/7
        DESTINATIONSSingapore

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Another travel agency I trust for exploring the very best of Singapore is Monster Day Tours. With the tagline “Go big or go home,” you’re bound to let your adventurous side kick in thanks to the tour company’s roster of fun and sociable tour guides! 

        And when I say go big, I mean that Monster Day Tours will take you around the city with a loaded itinerary and tons of knowledge. 

        I had the pleasure of taking my foreign friends around with Monster Day Tours for a day, and we all learned so much (even for a native of Singapore, too!). 

        To be honest, I paid a relatively high price for the guided private tours. Granted that they were pretty comprehensive, I felt that I could get a cheaper deal with another travel agency.

        Anyway, I must commend Monster Day Tours for their excellent customer service and engagement. 

        The agency bagged so many awards such as the Singapore Tourism Award and Tripadvisor Travellers’ Choice, so I can vouch that the service you’ll get is worth the money you pay.

        If you want to save a bit more, you can still book a free walking tour from the agency. These tours aren’t as comprehensive as the private ones, but you still get a pretty fun time for a free tour. 

        My favourite part of my whole experience with Monster Day Tours was visiting the best food spots in the city. 

        As a native, I know my way around to find the best places to eat around town, but it was nice to take my friends to restaurants and cafes that even I hadn’t heard of before. 

        Safe to say, Monster Day Tours does a really nice job at making sure their clients have fun! They’re a pretty young travel agency in Singapore, but their service quality doesn’t reflect their young reputation. 

        That said, if you’re particular about the travel agency’s years of experience, Monster Day Tours may not be your first option. I still highly recommend booking their quality services, though! 

        Pros

        • Free walking tours
        • Award-winning tours

        Cons

        • Relatively pricey tour packages
        • Young travel agency 

        Customer Reviews

        Fantastic local tours

        “Since we can’t really travel my husband and I decided to take a 2 hour ferry educational trip to some of the Southern Islands in Singapore. To be honest, some of these islands I don’t even know they exist and some, I only heard of them but never knew how these islands looked like. So, it was and interesting trip, plus, with the amazing sea breeze, good weather, fantastic guide; Mark who was really entertaining and knowledgeable, the whole 2 hours was fantastic.”—Natasha M, Google Reviews

        Experienced tour guides

        “A great tour with a wonderful guide, Grace. Grace is not only well versed with the Southern Islands history and biodiversity but also a pleasant and friendly guide.

        Managed to see the beautiful islands with sunset in horizon. Weather was perfect too. First time on such a trip and was thoroughly satisfied with everything. Highly recommended tour!”—Angel Dust, Google Reviews

        9. Pinnacle Travel Services

        Pinnacle Travel Services
        TitleInfo
        ADDRESS111 North Bridge Rd, #02-15 Peninsula Plaza, Singapore 179098
        WEBSITEhttps://pinnacle-travel.com/
        CONTACT DETAILS+6563321522
        OPERATING HOURSMonday to Friday, 9:00 am to 7:00 pm

        Saturday, 9:00 am to 3:00 pm

        DESTINATIONSSoutheast Asia, East Asia, Europe, North America, South America, Oceania
        CERTIFICATIONThe Global Gold Tourism Organisation, Singapore Business Federation, Singapore Tourism Board, Singapore Chinese Chamber of Commerce and Industry

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        I heard about Pinnacle Travel Services from a cousin who booked a golf tour with the agency. Apparently, the tour company is pretty known for its sports tours, and my cousin had a smooth experience with Pinnacle. 

        Right off the bat, my cousin was hesitant to try out the golf tour because of Pinnacle’s “two to go” policy. Each private tour package requires a minimum of two travellers to avail the service. 

        However, a solo traveller can avail of any tour package, granted that he or she pays for the price of two. It’s quite a huge blow to the budget if you think about it. 

        The tour packages don’t even include the airline ticket, which is a bummer. Normally, I’d prioritise travel agencies that include airfare in their tour packages. 

        On a more positive note, however, Pinnacle Travel Service can process your visa application for you. 

        All you have to do is submit the necessary documents and the travel agents will take it from there. 

        Don’t get me wrong—my cousin’s experience with Pinnacle Travel Services was a good one. He mentioned that the travel agents customised his trip based on his preferences and desired tour destinations. 

        His accommodations were conveniently located within city centres, and his food for the whole trip was taken care of. He even had a private tour guide who took him around popular tourist spots during his free time! 

        Overall, Pinnacle Travel Services is a well-rounded travel agency. I highly recommend booking your next holiday with them, especially if you want to play golf in different corners of the world. 

        Pros

        • Specialises in golf tour packages
        • Offers visa application services

        Cons

        • Flight tickets aren’t included in the tour packages
        • Minimum of two travellers 

        Customer Reviews

        Plans go accordingly

        “Yes,  everything went on well as what was planned and agreed upon. The Golf courses selected for us to play 4 games of 18 holes were good. The Tour guide was also very helpful and knowledgeable.  We congratulate Pinnacle Golf for your expertise, thank you.”—May Sim, Google Reviews

        Best for global golf tourism

        “What can I say but kudos to Cass for arranging another awesome golf trip! Hotel, local transfer, course selections were all perfect. She will definitely our first port of call for all future golf vacation.”—Sony Wong, Google Reviews

        10. Super Travels 

        Super Travels
        TitleInfo
        ADDRESS133 New Bridge Rd, #03-01/02, Singapore 059413
        WEBSITEhttp://www.super-travels.com/
        CONTACT DETAILS+6563923688
        OPERATING HOURSMonday to Sunday, 10:00 am to 7:00 pm
        DESTINATIONSAsia ad Europe

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Tours from Super Travels are known to be all-inclusive, and according to a friend of mine, the designated tour guides are very knowledgeable in the history and culture of your chosen destination. 

        Most tours last for an average of seven days, with long-haul trips to Europe lasting for nearly two weeks! I’d say, that’s a pretty decent tour duration, especially when the itineraries show lots of places to visit. 

        My friend, however, did mention that while the itinerary she got was packed with activities, she said it was a bit outdated. 

        The timings and overall pacing of the tour were a little off, especially since the group she was in could only stay at attractions for a few minutes before leaving for the next one. 

        In short, it was tiring. She even noticed that some of the attractions, although beautiful and fun, could be best seen during the group’s free time. 

        As I mentioned earlier, the itinerary was a little outdated too and didn’t include new places that recently blew up in popularity. 

        She did, however, appreciate that the hotels she stayed at were comfortable and clean. Not all of them were located in the city, but they were close enough to shops and cafes. 

        My friend also mentioned that customer service was a little slow to pick up her calls about travel insurance and flight details, so she suggested visiting the office for any urgent concerns if possible. 

        Pros

        • Great tour length 
        • Knowledgeable tour guides

        Cons

        • Complaints about outdated itineraries
        • Customer service needs improvement

        Customer Reviews

        Entertaining tour guides

        “Shoutout to our Tour Leader, Joel Huang. He really entertained us with his stories and is a really easy going guy. And always remind the group on safety/pickpockets. He is also always there to answer anyone questions and assist (saw him assisting many of the older tour members) Thumbs up to Joel! if you do partner up with Joel on your trip, you won’t have to worry”—Adrian Ea, Google Reviews

        Money well-spent

        “Our trip to Spain & Portugal was totally worth the time and money we spent on it because we explored so many places. Danny is a superb tour leader. He is professional and always do his best to take care of all us. He even prepared cakes to celebrate birthday for our tour mates! We will always remember the great time we had on this holiday :D”—Terence Ling, Google Reviews

        11. Lightfoot Travel 

        Lightfoot Travel
        TitleInfo
        ADDRESS1 Nanson Rd, level 3, Singapore 238909
        WEBSITEhttp://www.lightfoottravel.com/
        CONTACT DETAILS+6564384091
        OPERATING HOURSMonday to Friday, 9:00 am to 6:00 pm
        DESTINATIONS Asia, Europe, North America, South America, Middle East 

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Lightfoot Travel is a travel agency I’d definitely recommend to family and friends who love bespoke travel. 

        Let the agents work around your interests and preferences and present you with a full-blown holiday plan that suits your budget! 

        What I like the most about Lightfoot Travel is its highly informative destination guides. You can learn so much about a country on its website, especially if you haven’t been there before. 

        They even have tour packages based on specific activities you can do in a country like wine tasting in France or attending cooking classes in Italy. 

        No two travel itineraries are the same with Lightfoot Travel! But if you need a bit of help deciding on where to go and what to do there, the agents can definitely find a curated package just for you. 

        Plus, the travel packages are quite inclusive. You get to stay at chic hotels, roam around the city or landmarks using the agency’s partner transportation company, and dine at famous restaurants with a reservation. 

        If that’s not enough for you, the team can also send over a list of attractions that aren’t included in the itinerary so you can visit them if you have spare time. 

        My only caveat to booking your next holiday trip with Lightfoot Travel is that they don’t offer visa processing services. You’ll have to do all the grunt paperwork on your own. 

        There are also high surcharge fees when you book during peak travel seasons and if you pay with credit cards. 

        I highly suggest you speak to a representative about what payment methods are best used to avoid additional charges. 

        Pros

        • Highly informative destination guides
        • Inclusive travel packages

        Cons

        • Doesn’t offer visa processing services
        • High service fees and surcharges

        Customer Reviews

        Very helpful agents

        “One of the best travel agency I have ever experienced. The travel designer was very helpful and answer every question very detail. They always make sure you will enjoy your trip and nothing to worry about. Very recommended!”—Nico Zulfikar, Google Reviews

        Offers better opportunities to explore the world

        “A superb company who are responsible for opening the door for me to explore areas of the world I would have never been to. Their travel knowledge is really excellent and the service is always impeccable – highly recommend!”—Benjo Sing, Google Reviews

        12. ASA Holidays

        ASA Holidays
        TitleInfo
        ADDRESS1 Park Road, #03-58/59 People's Park Complex, Singapore 059108
        WEBSITEhttps://asaholiday.com/
        CONTACT DETAILS+6563035303
        OPERATING HOURSMonday to Saturday, 10:00 am to 8:00 pm

        Sunday, 11:00 am to 7:00 pm

        DESTINATIONS Asia, Europe, North America, South America, Middle East 
        CERTIFICATIONNational Association of Travel Agents Singapore

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        I think ASA Holidays may be one of the most experienced travel agencies in Singapore. With decades of experience in the industry, I don’t doubt that ASA Holidays has a travel package suitable for all types of travellers, regardless of age, preference, or budget! 

        Since the agency offers an extensive list of outbound travel services, it’s quite easy to find a package that caters to your interests. 

        The itineraries they offer are well-balanced, with sufficient free time and relaxation hours in between travelling from one tourist spot to another. 

        It’s one of the reasons why I think ASA Holidays is suitable for elderly travellers who want to travel the world. 

        Some of the agency’s top recommended tours include travelling to up-and-coming tourist hotspots on top of the most iconic attractions of the country. 

        I think it’s always nice to work with an agency to keeps their itineraries very up-to-date. 

        It’s also quite reassuring that ASA Holidays allows clients to manage all their bookings on their website. 

        In case you need to address concerns with the agency in person, you can also manage your trip by visiting the sales office. 

        My only concern about doing so is that ASA Holidays is usually packed with people. Many people flock to the sales office for usually the same concerns (travel insurance, refunds, change in flight details), so it may be best to contact your agent via phone. 

        Another drawback I noticed is that ASA Holidays needs to improve its customer service, especially when it comes to addressing concerns related to cancellations. 

        I’ve heard several stories about clients receiving late notice on some changes in bookings or flight details. 

        The agency’s refund policy is also a little misleading (some past clients haven’t received their refunds for over a year!). I highly suggest going through the terms and conditions of your trip with a representative before making any further changes. 

        Pros

        • Well-balanced itineraries
        • Suitable for elderly travellers

        Cons

        • Customer service needs improvement
        • Slow refund issuance

        Customer Reviews

        Guides with keen attention to detail

        “Just returned from 8 day Korea+Jeju tour. Paid a very reasonable price (about $2k) but pleasantly surprised with the 5 star hotel accommodation (Novotel etc). The itinerary was well balanced with shopping and scenic locations. Food was good (incl Michelin star restaurant). Tour guide Andy was excellent, an experienced Korean guide who spoke Mandarin and Cantonese. He was familiar with S’porean preferences and could cater to our tastes. On the whole, an excellent tour. Will definitely consider ASA again.”—K Lau, Google Reviews

        Safe and well-balanced trip

        “Just finished a Europe tour.  Many thanks to experienced tour guide Chu Sheng for leading a safe and fun journey.  The ‘mainly like that’ & ‘something like that’ tour was great 😀  Hope to see you soon again! Cheers!”—Dorryn Seow, Google Reviews

        13. Let’s Go Tour Singapore

        Let’s Go Tour Singapore
        TitleInfo
        ADDRESSBlock 462 Crawford Ln, #01-57, Singapore 190462
        WEBSITEhttp://www.letsgotoursingapore.com/
        CONTACT DETAILS+6590014266
        OPERATING HOURSMonday to Friday, 9:00 am to 6:00 pm
        DESTINATIONSSingapore
        CERTIFICATIONSingapore Tourism Board

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        If you’re looking for tours around Singapore that focus on the country’s rich history, food culture, and underrated attractions, then Let’s Go Tour Singapore is your ideal travel agency. 

        I say that because the agency offers some of the most unique tour ideas that will definitely keep your adrenaline high the whole day. 

        And by that, I mean you’ll be walking or cycling as you explore the island. It’s not the most relaxing type of tour, but it is quite unique in its own way! 

        Some tour packages focus on the island’s food culture, which takes you to the best and most iconic restaurants and hawker centres in the city.

        Some examples are the Beyond Michelin Chinatown Food Tour, Hawker Fare: Little India Street Food Tour, and Bike and Bites Tour.  

        If you want to take a break and still learn something new during the tour, I highly recommend booking the Market To Table Culinary Experience Tour! 

        The package combines touring Singapore’s markets, learning how to bargain like a local, and cooking delicious dishes with the help of an expert chef. 

        Just note that some tours are only available for a limited number of hours in the day, so make sure to book your slots in advance to avoid missing out on the experience. 

        Other tour packages focus on sightseeing and walking, which are less physically demanding but are still pretty jam-packed with activities. 

        I don’t highly recommend booking these tours if you have trouble with walking or cycling all day. It’s also best to book any of the tours with a big group to get better value for money. 

        While the tour packages can accommodate smaller tour groups, the more people you tag along, the better deal you’ll get as a whole! 

        Plus, you get to hang with cool and friendly tour guides. Overall, a two-thumbs-up for Let’s Go Tour Singapore! 

        Pros

        • Specialises in food, bike, and boat tours
        • Unique tours around Singapore

        Cons

        • Not suitable for small groups
        • Not suitable for clients with disabilities 

        Customer Reviews

        Guides with keen attention to detail

        “Just returned from 8 day Korea+Jeju tour. Paid a very reasonable price (about $2k) but pleasantly surprised with the 5 star hotel accommodation (Novotel etc). The itinerary was well balanced with shopping and scenic locations. Food was good (incl Michelin star restaurant). Tour guide Andy was excellent, an experienced Korean guide who spoke Mandarin and Cantonese. He was familiar with S’porean preferences and could cater to our tastes. On the whole, an excellent tour. Will definitely consider ASA again.”—K Lau, Google Reviews

        Safe and well-balanced trip

        “Just finished a Europe tour.  Many thanks to experienced tour guide Chu Sheng for leading a safe and fun journey.  The ‘mainly like that’ & ‘something like that’ tour was great 😀  Hope to see you soon again! Cheers!”—Dorryn Seow, Google Reviews

        14. JTB Travel Saloon Singapore

        JTB Travel Saloon Singapore
        TitleInfo
        ADDRESS391 Orchard Rd, #03 - 11C, Singapore 238872
        WEBSITEhttps://sg.jtbtrip.com/
        CONTACT DETAILS+6565950600
        OPERATING HOURSMonday to Saturday, 10:30 am to 8:00 pm

        Sunday, 10:30 am to 7:00 pm

        DESTINATIONSJapan

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Dreaming of visiting Japan soon? JTB Travel Saloon should be your first stop then! 

        My experience booking a tour package to Japan with JTB was smooth and easy. The staff members at the agency were so nice and friendly (they even offered me holiday suggestions in case I wanted to explore someplace new!). 

        One of the best perks of buying a tour from JTB Travel Saloon is that you can get Japan Rail Passes at discounted rates. 

        Instead of waiting until you get to Japan to buy your tickets, you can easily plan out your itinerary with the JTB agents before even leaving Singapore. 

        This gives you extra time to plan your holiday and enjoy fuss-free transactions carefully. I remember only submitting a few travel documents to the agency, and I easily got my tickets after answering a few questions. 

        JTB Travel Saloon Singapore
        (From JTB Singapore)

        Pro tip: head straight to the Orchard Branch if you’re not a native Japanese speaker. The other JTB branches across Singapore cater to Japanese clients, so you might have a hard time communicating your trip concerns if you don’t visit the Orchard Branch. 

        Anyway, the agents I spoke to quickly got to work with booking my accommodations after I confirmed my chosen tour package. 

        I got instant booking confirmation (which is always a huge plus) and even got theme park tickets at discounted rates! 

        Obviously, the tours offered at JTB are limited to Japan only. If you don’t plan on exploring Japan, you are better off with another travel agency that focuses on trips to Europe or the Americas. 

        On a more positive note, JTB is also a reputable corporate travel agency you can work with for team buildings or business trips to and from Japan! 

        Pros

        • Best agency for buying Japan Rail Pass tickets
        • Excellent customer service

        Cons

        • Tours are limited to Japan only
        • Only one branch serves non-Japanese clients

        Customer Reviews

        Excellent customer service

        “I am very impressed with their customer service level in terms of products knowledge is absolutely at their finger tips. They are very friendly, approachable and always cheerful with a great smile!”—Derek Liew, Google Reviews

        Friendly and professional service

        “Friendly and professional service. Do take note that JTB is a travel agency and not the Japan Tourism Board! However, they are authorized distributors for many Japan tourism products such as rail pass collection coupons.”—Bryan Chia, Google Reviews

        15. Dynasty Travel

        Dynasty Travel
        TitleInfo
        ADDRESS35 New Bridge Rd, Singapore 059395
        WEBSITEhttps://www.dynastytravel.com.sg/
        CONTACT DETAILS+6563384455
        OPERATING HOURSTuesday to Friday, 10:00 am to 7:00 pm

        Saturday and Sunday, 10:00 am to 6:00 pm

        DESTINATIONSAsia, Europe, North America, South America, Middle East, Oceania

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        When I planned my first trip to Europe, I didn’t think I needed the help of a travel agency until I stumbled upon Dynasty Travel. 

        I downloaded the mobile app and quickly found a tour package that suited my travel preferences and the rest was history! 

        Safe to say, planning and booking my trip to Germany a few years ago was smooth and seamless, thanks to Dynasty Travel’s fuss-free services. 

        I didn’t have to worry much about organising my travel documents and itineraries. I simply relayed what I wanted out of my holiday, and the agents got to work with creating the trip of my dreams within a week. 

        To be honest, I didn’t decide to travel to Germany until I saw Dynasty Travel’s extensive list of popular attractions. 

        The mobile app alone had the complete information I needed to learn more about what was in store for me once I chose a country to visit. 

        When I saw the Germany tour, I quickly called the agency and relayed my interest in booking my next holiday with them. 

        The itinerary I got was all-inclusive. It included options for travel insurance, my visa application status, and budget-friendly flights. 

        It was up to me to decide which of the personalised packages I would go for. 

        When I confirmed a tour, the agents then made the necessary bookings, including reservations to popular restaurants and hotels. 

        Overall, Dynasty Travel had one of the best customer service I’ve ever experienced from a tour company. A two-thumbs up! 

        My only drawback? My trip cost me a lot of money, and the rates I saw online wasn’t the same as the quote the agents gave me in the end. 

        I was willing to pay extra for a comfortable trip abroad, but I would’ve appreciated more rate transparency early on. 

        Pros

        • Convenient booking options
        • Extensive list of destinations

        Cons

        • Pricey tour packages
        • Rate transparency could improve

        Customer Reviews

        Great food and hotel suggestions

        “Good food and hotel and itinetary. Their tours are good.  Went with them to Turkey in Oct 22.”—Yien Hoe Yeo, Google Reviews

        Top-notch service

        “I would like to compliment the Travel Executive, Xena Chiew, for her excellent customer service.

        She has provided helpful advices in regards to our free-and-easy package tour.

        She was attentive and listened to our concerns, and had let us know the important information for our trip.

        She had put on a smile consistently while explaining the details to us.”—Gong Candy, Google Reviews

        16. SA Tours

        SA Tours
        TitleInfo
        ADDRESS1 Park Road, #04-62 People's Park Complex, Singapore 059108
        WEBSITEhttp://www.satours.com/
        CONTACT DETAILS+6565352611
        OPERATING HOURSMonday to Saturday, 11:00 am to 7:00 pm

        Sunday, 12:00 am to 6:00 pm

        DESTINATIONSAsia, Europe, North America, South America, Middle East, Oceania

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        SA Tours comes to my mind when I think about affordable tours to Europe. I have a friend who spoke highly of the travel agency for their relatively affordable travel packages and well-balanced itineraries. 

        Firstly, my friend expected to spend over $5,000 for a week-long trip to France, but he was able to save almost half the money thanks to SA Tours. He got a pretty good deal with just a little over $3,000—and it gets better from there! 

        His tour package was specially curated by experienced travel agents. His itinerary included food, hotel accommodations, airfare, and airport transfers. 

        Even though the overall rate for the trip was relatively cheaper than what other travel agencies offered, he still had to pay a pretty pricey security deposit. 

        I was surprised by this, to be honest. My friend had to pay more than half the overall travel cost to cover the deposit amount (which is quite a lot!). 

        Also, one important thing to note about booking your next holiday with SA Tours is that the agency doesn’t accept credit or debit card transactions for certain tour packages. 

        My friend had to pay for his trip in cash, just so that he could reserve his slot as soon as possible. It may not be too big of a deal to pay in cash, but if you prefer other payment methods, SA Tours may not be your best bet. 

        Anyway, my friend commended the travel agents for accommodating his request to stay at a hotel near cafes and libraries. 

        He also requested to be given some flexible free time during his trip, and the agents obliged. 

        The tour guide that SA Tours contracted for my friend’s trip was very polite and friendly. She spoke English very well and was very knowledgeable about the places they visited. 

        Overall, his trip to France was worth the time and money he spent!

        Pros

        • Best for tours to Europe
        • Relatively affordable tour packages

        Cons

        • Pricey deposit amount
        • Limited payment options available

        Customer Reviews

        Relaxing itineraries

        “This was the first time I had travelled with SA Tours to Italy. SA Tours is highly experienced in operating quality Europe group tours. Group numbers are small, accommodation comfortable and food excellent. The expert guide, Cyril Sheng, who accompanied us was outstanding – passionate, informative, engaging and entertaining. The itinerary was very well thought out, combining leisure time with activity and not-to-be-missed opportunity to visit Switzerland! The client is obviously at the heart of the itinerary planning, and attention to detail is second to none. I would highly recommend SA tour and tour consultant, Cyril to anyone wanting a fun, relaxed, educational holiday with fine food – they will deliver!”—Meng Fung Lee, Google Reviews

        Jovial and energetic tour guides

        “I recently went on the SA Tours Vietnam 6D/5N Hanoi, Sapa and Halong Bay tour and it was amazing! The tour was jam packed with amazing activities and sights, but our tour guide Ms Luan was the best part. She was bubbly, entertaining, attentive, genuinely caring, jovial, and energetic!”—Phil Ho, Google Reviews

        17. Golden Travel 

        Golden Travel
        TitleInfo
        ADDRESS20 Temple St, Chinatown Point, Singapore 058565
        WEBSITEhttps://gts.com.sg/
        CONTACT DETAILS+6563232886
        OPERATING HOURSMonday to Saturday, 9:00 am to 6:00 pm
        DESTINATIONSAsia, Europe, North America, South America, Middle East, Oceania
        CERTIFICATIONNational Association of Travel Agents Singapore

        International Air Transport Association

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Golden Travel’s tour packages to China have been trusted by loyal clients since 1976. 

        The agency’s dedicated team of licensed travel agents is knowledgeable and trustworthy, which is one reason why I recommend Golden Travel to friends who want to travel to China. 

        The agents are well-versed in vacation planning, so if there’s a specific destination you want to visit, they can create a balanced yet inclusive package just for you. 

        The option to customise a travel package is always a huge plus, in my opinion. Golden Travel does a good job at tailoring your needs and wants in a single itinerary. 

        For example, when a friend wanted to visit China for the second time, she specifically requested that her itinerary didn’t include certain attractions she had already visited. 

        One drawback she mentioned, however, was that the agents she spoke to weren’t very fluent in English. 

        Golden Travel
        (From Golden Travel Services Pte Ltd)

        Golden Travel mainly caters to Chinese clients or native Chinese speakers, and since my friend was neither, it was difficult for her to communicate her needs and wants for the trip.

        The agents were very patient and accommodating, though. Although there was a language barrier, they were still quick to pick up on what their client wanted and found solutions. 

        When she relayed her requests, Golden Travel came up with a jam-packed itinerary that included a trip to sights that my friend had never heard of before. 

        According to her, her trip with Golden Travel seemed like she was visiting China for the first time again. 

        The agents were also able to find her comfy accommodations that were strategically located near public transportation. 

        It took a while, though, for an agent to pick up her calls when she had questions or needed updates on her flight details. The agents still pulled through, albeit not as quickly as she wished. 

        Pros

        • Best for tours to China
        • Customisable tour packages

        Cons

        • Slow response rate
        • Caters to mainly Chinese-speaking clients

        Customer Reviews

        Ready to serve

        “I have worked with Cindy and her colleagues on many occasion. They are very dedicated to what they do by providing customers the best service. Just like other agencies, they are super busy.”—S K, Google Reviews

        Personalised tours

        “Good service and able to customise tour requirement based on customers’ needs”—Wendy Chng, Google Reviews

        18. Singatour

        Singatour
        TitleInfo
        ADDRESS101 Upper Cross Street, People's Park Centre, #B1, #16, Singapore 058357
        WEBSITEhttp://www.singatour.com/
        CONTACT DETAILS+6563234556
        OPERATING HOURSMonday to Friday, 11:00 am to 7:00 pm

        Saturday and Sunday, 12:00 pm to 6:00 pm

        DESTINATIONSSoutheast Asia, East Asia
        CERTIFICATIONNational Association of Travel Agents Singapore, Singapore Tourism Board

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Sometimes, the need for a short getaway is necessary to step away from the busy city life. Luckily at Singatours, you don’t have to file long leaves just to experience a relaxing holiday trip! 

        A friend and I once went on a day tour around Kelong with the help of our Singapore Rediscovery voucher. 

        Singatour made the necessary arrangements to add more destinations in a single day, which we appreciated. 

        Our tour package included our bus fare, a tour guide, and our food for lunch and dinner. Since it was a day trip, we had other groups join us for the day. 

        Singatour
        (From Singatour 新雅旅游)

        Our first observation was that the itinerary started our very early, and the bus promptly picked us up at the meeting point. The bus was fairly comfortable, but we noticed it was a bit outdated. 

        We had to stop over a few times because the bus encountered a few technical problems. It took some time off our schedule, but the bus driver and tour guide were very apologetic and ensured they got the bus running again in no time. 

        Our tour guide for the day was very friendly, but we quickly noticed that English wasn’t her first language. 

        We had foreigners with us on tour, so we could only imagine how difficult it was for them to understand what our tour guide was saying about the places we were visiting. 

        On a more positive note, we had a pleasant trip overall! The weather was great that day, and we still learned a lot from the tour guide despite her strong effort to communicate her spiels. 

        Aside from day tours, Singatour also arranges trips across Southeast Asia. You can book week-long vacations to Malaysia, Thailand, or Vietnam at relatively affordable rates! 

        Overall, Singatour is definitely a travel agency I’d recommend for day tours and short trips around Southeast Asia. 

        Pros

        • Best for tours around Southeast Asia
        • Offers day tours 

        Cons

        • Buses need maintenance
        • Some tour guides aren’t fluent in English

        Customer Reviews

        Great quality of service

        “Our family is very grateful to your company for being ever so consistent in terms of standard and quality of the service performance before the epidemic and arranging this rich and amazing CNY short-distance travel in such a short period of time. ”—Helen Tan, Google Reviews

        Entertaining tour guides

        “1st time going on a one day trip to Malaysia tour last weekend (Mediacorp Malacca tour). Have joined tgt with my grandma and mum. The itinerary was well planned, superb coordination. It was very enjoyable, the tour guide (Mr JJ) is very knowledgeable and makes the tour interesting esp. when he explain the culture history, cracks his funny jokes and he takes very good care of the group esp.”—E K, Google Reviews

        19. Indie Singapore

        Indie Singapore
        TitleInfo
        ADDRESSExit A, Chinatown MRT Station, Singapore 059443
        WEBSITEhttp://www.indiesingapore.com/
        CONTACT DETAILS[email protected]
        OPERATING HOURSOpen 24/7
        DESTINATIONSSoutheast Asia, East Asia
        CERTIFICATIONNational Association of Travel Agents Singapore, Singapore Tourism Board

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        I love supporting local, and Indie Singapore is a tour company I’d continue to support by recommending it to friends and family who are visiting Singapore for the first time. 

        The tour company offers unique tour experiences, and one of its best features is the team of passionate local guides. I’ve met a couple of them thanks to our annual office team building. 

        I went on a walking tour with Indie Singapore a few years back, and after enjoying it so much, I decided to refer the tour company to my coworkers. We booked the Signature Chinatown Walk, Balik Kampong, and the Mural Walk for our succeeding trips. 

        All were fun, exciting, and unique in their own way. I absolutely loved that we learned something completely new each time. 

        Since most of my encounters with Indie Singapore were for corporate matters, I had to plan the tours in advance. 

        Based on my experience, it’s best to book slots as soon as possible because tour dates don’t show up frequently. 

        I also remember being pretty satisfied with Indie Singapore’s customer support. Their hotline was available 24/7, so if I had any concerns or needed to change the itinerary, an agent was ready to help out no matter the time. 

        The tours were pretty pricey, though. Since booked the tours in bulk, the agency gave us a pretty good deal. However, tours for solo travellers or couples are pricey since you pay per head. 

        Pros

        • 24/7 client support
        • Best for corporate travel or teambuilding

        Cons

        • Relatively pricey
        • Some tours aren’t available daily 

        Customer Reviews

        Amazing tour insights

        “We did two tours with Indie Singapore: The Singapore River tour with Eunice and the China Town Tour with Wei. Both tours were excellent and gave an amazing insight into Singapore’s culture, history, people, sights, values and up-to-date challenges. Highly recommended!”—Bianca Franke, Google Reviews

        Fun and exciting tours

        “The Tour was great. We got a nice sight into Little India. We were a little group and our Guide was able to answer all our questions and had detailed knowledge, yet managed to not just overthrow us with too many details, but kept it light and funny”—Tobias O, Google Reviews

        20. EU Holidays

        EU Holidays
        TitleInfo
        ADDRESSSuntec Singapore Convention & Exhibition Centre, 1 Raffles Blvd, Level 2 Crescent 2, Singapore 039593
        WEBSITEhttp://www.euholidays.com.sg/
        CONTACT DETAILS+6569588888
        OPERATING HOURSMonday to Friday, 9:30 am to 8:30 pm

        Saturday and Sunday, 11:00 am to 8:00 pm

        DESTINATIONSEurope, Asia
        CERTIFICATIONNational Association of Travel Agents Singapore, Singapore Tourism Board

        Total Scores

        Value For Money

        Destination Variety

        Travel Package Inclusions

        Customer Service

        Long-haul trips to Europe are always exciting, whether you go there for vacation or business. With EU Holidays, any trip to Europe is fuss-free and exciting! 

        The travel agency specialises in Europe tour packages and offers some of the most comprehensive itineraries. 

        There’s a tour package for every type of traveller, with the bestseller being the Arctic Northern Lights Tour (for the adventurous ones, of course). 

        There are tour packages to explore Southern Europe, Eastern Europe, and Western Europe—all with comfy accommodations, delightful restaurant reservations, and knowledgeable tour guides. 

        There’s even an exotic tour option where the agency comes up with tours to places in Europe that not a lot of tourists visit. 

        Another great tour package to try is the World Festivals Tour, where EU Holidays creates a multi-country itinerary that takes you to different festivals in the world. 

        There’s honestly so much to choose from with EU Holidays, which is why I highly recommend booking your next holiday trip with them if you’re going to Europe. 

        Not only that, but the agency can also book business trips for you. Just send in your travel documents, preferred country to visit, and other travel essentials.

        My only drawbacks are that the packages are pretty pricey. The agents also don’t reply fast or send out updates regularly, but they do stay in touch with you before your trip orientation. 

        Pros

        • Excellent Europe tour packages
        • Suitable for business travel

        Cons

        • Relatively pricey
        • Customer service needs improvement

        Customer Reviews

        Well-arranged activities

        “Just came back from a 10D7N Finland trip in Nov 2022. Our whole family decided to join EU Holiday for this trip and no regret! The whole program, activities was well arranged! King Crab Safari, Husky rides, Snowmobile, Ice Floating, accommodation were our highlight”—Joann Thai, Google Reviews

        Fuss-free trip planning

        “Li Chen is one of the best tour leader from EU. We are so blessed to have this young man for our trip. This inaugural Singapore trip to Gui Zhou since China reopening is full of unknowns. It is definitely daunting for everyone, including him. Visa clearance is tough but EU paid to accelerate the process. The hotels were upgraded along the way of the trip through feedback by the tour leader. Well done, EU Li Chen!”—Stanley, Google Reviews

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